Parseur can help automate your order-to-delivery workflow by automating sending orders received by email to Getswift. Parseur comes with out-of-the-box support for many food delivery platforms and also allows you to create your own templates to support your custom platforms.
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GetSwift is a delivery management software for real-time delivery dispatching, managing & tracking in a smart, simple interface.

GetSwift core features include:

Parseur comes with ready-made templates for the most common food ordering platforms such as Grubhub or Doordash.

Refer to the following article: list of supported food ordering platforms and data extracted by ready-made templates in Parseur.

If you're new to using Parseur, get started by reading our tutorial on how to set up your first Parseur mailbox. 

When creating your mailbox, make sure to select "Food delivery orders" when asked for the type of documents you'll send. This way you will take advantage of our ready-made food delivery templates.

Once done, you should have a Parseur mailbox that looks like this: [email protected]

Note: for best results, we recommend you forward your emails from your original email client (Gmail, Yahoo, etc.) and not from your phone or desktop email client (Apple Mail, Outlook, etc.). Even better, you should setup auto-forward rules so that all your delivery orders can be automatically sent to Parseur.

If you forwarded an email from one of our supported platforms but it wasn't parsed automatically, contact us on the chat, and we'll be happy to help!

Log in to your GetSwift account.

Then navigate to the Integration > API Settings page, generate an API key and copy it into the clipboard.

Copy this key

Back on Parseur:

If you want to create your own templates to work with GetSwift, you can use our powerful template editor to add support to any delivery email.

First, get comfortable using the template editor by reading our getting started article.

Most importantly for the GetSwift integration to work, while creating your template(s), you have to give specific names to your fields so that GetSwift know what to do with them. If you selected "Food Delivery" while creating your mailbox, those fields will have already been created for you.

Here is the list of all the field names (you don't have to specify all of them, of course) :

For the pickup address, either:

Or:

Note #1: You don't always have the full pickup address of the restaurant or shop mentioned in the delivery order email. You can get around that by creating Templates in GetSwift and pre-filling the pickup address. In that case, you have to perfectly match your GetSwift template name with the content captured in the pickupName field. Typically, your GetSwift template name should be the name of your restaurant (or pickup location) as it appears in the delivery email. Feel free to contact us through the chat if you need any help with that feature.

For the earliest drop-off time of scheduled orders, either:

Or:

For the latest drop-off time of scheduled orders, either:

Or:

You may specify just one of Earliest or Latest (or both) for scheduled deliveries. If none is specified, it's an immediate delivery.

For the dropoff address, either:

Or

Or:

These fields match those found on the GetSwift API.

Important: For a delivery job to be valid, GetSwift needs a minimum of a pickup address (or pickup name) and a drop off address.

If all is in order, you should see your order emails turn into deliveries jobs on your GetSwift account

If you get the Export Failed status, click on the magnifying glass icon to view the logs and see what went wrong.

If your orders were already processed before you added the GetSwift key, click on the double-arrow refresh icon to reprocess a document and send it to GetSwift again.

Solution: Make sure that your time zone is properly set in your account settings and for each of your mailboxes as necessary. Your time zone should match the time zone of your pick-up and drop-off addresses.

Solution: there can be several reasons why an export failed. To get more information, click on the magnifying glass icon to see the logs and open the message about the failed export. Check the answers below to solve the most common solutions to export problems.

Solution: Most likely your orders did not contain the whole address, just the name of the place to pickup from. You need to create a job template in GetSwift with the relevant pickup address and with the template name matching the content of the pickupName field exactly. Now, every time Getswift receives an email with only the pick up name and no address, it will look for the address in the list of Job Templates you created.

Solution: Try adding more address details if you have them (like the country, city or zip). If that doesn't help, please contact GetSwift for more information.

Solution: This usually happens when a pickup address (or name) or a dropoff address wasn't provided to GetSwift. For a delivery job to be valid, GetSwift needs a minimum of a pickup address (or pickup name) and a drop off address. Add missing information to your templates in one of the formats described above.

Solution: This usually happens when GetSwift was not able to geolocate the address you sent. Try adding more address details if you have them. Also, put any company name or apartment/unit number out of the address and into their own fields. If that doesn't help, please contact GetSwift for more information.
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