Parseur is designed to be easy to use and understand, allowing you to explore its features at your own pace. We invite you to try Parseur for free and discover its capabilities firsthand. We also have an extensive support center that should have answers to most questions.
Can I get a demo?
Yes! You can set up a time to speak with our sales and support team on a Google Meet here. Please be advised we offer demos in English only at this time.
Additionally, we warmly welcome any questions you might have post-trial. Reach out via our chat, our contact form, or email at [email protected].
Can we talk on the phone?
You can reach out to our support at +1 888-486-1987. If we are not immediately available, please leave a voicemail and we will follow up with you within 24 hours.
Can I speak with your sales team?
Of course! Send us your questions via our chat or via our contact form and we'll make sure to have somebody from sales get back to you by email as soon as possible, typically within one business day.
If you would like to discuss a specific pricing model, custom legal terms, or a different procurement process, you may be interested in our Enterprise plans. Fill out the following page to get started: https://parseur.com/quote
Is Parseur available on premises? Can Parseur be used offline?
No, Parseur is only available as a cloud application. We don't offer an on-premises or offline version of Parseur.
Is Parseur app available in Spanish, French, or Portuguese?
Yes, you can use the Parseur app in different languages. To change your language, click your name at the bottom left of the screen, then click Language.
The interface is translated using AI, so it won't likely be perfect. But it should hopefully be good enough for everyday use. If you spot anything unclear or confusing, let us know and we’ll work on improving it.
Where is Parseur's company incorporated?
Parseur is a Singaporean company.
Our headquarters are located at:
160 Robinson Road, #14-04
SBF Center, Singapore (068914)
Can I transfer my mailboxes to another account?
Yes, you can do that in two ways:
If you haven't already created the other account and want to move all your mailboxes, you can simply change your current account email address to the new email in your account settings.
If you already have created the other account and/or only want to transfer a subset of your mailboxes, contact us, and we can transfer the mailboxes for you. When contacting us, send us the email address you want to transfer mailboxes from, the email address you want to transfer your mailboxes to, and the name of the mailboxes you want to transfer.
I have a question about your subscription and/or pricing model
Refer to our dedicated Subscription FAQ for more information.
I have forgotten my password, can the Parseur team retrieve it for me?
No, we cannot. All our users' passwords are cryptographically encrypted in a way that is irreversible. That means that we have no way of reading your password. If you forgot your password, you will have to reset it.
How to reset my password?
Please click this link and follow the instructions. We will send you an email with a secure link to set a new password.