# Parseur Support Center

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## Getting Started

- [Setting Up Your First Parseur Mailbox](https://help.parseur.com/en/articles/3548460-setting-up-your-first-parseur-mailbox.md): Step by step guide to create your first mailbox in Parseur and send your first document
- [Extract data using the AI parsing engine](https://help.parseur.com/en/articles/8294111-extract-data-using-the-ai-parsing-engine.md): How to use Parseur AI engine to extract data from documents without templates.
- [Create Your First OCR Template To Extract Text From PDF](https://help.parseur.com/en/articles/5796344-create-your-first-ocr-template-to-extract-text-from-pdf.md): How to use the template editor to tell Parseur which data points to extract from your PDFs
- [Create your first template to extract text from emails](https://help.parseur.com/en/articles/3548731-create-your-first-template-to-extract-text-from-emails.md): How to use the template editor to tell Parseur which data points to extract from your documents
- [How many mailboxes should I create?](https://help.parseur.com/en/articles/13802416-how-many-mailboxes-should-i-create.md): How to group documents into mailboxes

## Sending emails and documents

- [Automate Sending Documents to Parseur](https://help.parseur.com/en/articles/10045204-automate-sending-documents-to-parseur.md): What channels and strategies are available to send documents to Parseur
- [Document formats supported by Parseur](https://help.parseur.com/en/articles/5275611-document-formats-supported-by-parseur.md): Types of documents Parseur can extract text from, FAQ and Best Practices
- [Automate email forwards](https://help.parseur.com/en/articles/4236859-automate-email-forwards.md): How to setup auto forward rules to automate sending emails to Parseur
- [Parsing difficulties with different forwardings](https://help.parseur.com/en/articles/6738900-parsing-difficulties-with-different-forwardings.md): Forwarding with different email apps like Gmail, Outlook, Apple Mail, leads to different email content, even if emails look the same
- [How to Stop Parseur from Parsing Certain Documents](https://help.parseur.com/en/articles/3565560-how-to-stop-parseur-from-parsing-certain-documents.md): You have several options to prevent unwanted documents from being parsed in Parseur
- [Use your own email address to send emails to Parseur](https://help.parseur.com/en/articles/3551780-use-your-own-email-address-to-send-emails-to-parseur.md): How to white-label Parseur by using your own email address to send documents to Parseur
- [Send documents to Parseur using the API](https://help.parseur.com/en/articles/3566112-send-documents-to-parseur-using-the-api.md): How to send text documents directly to Parseur via its API
- [Manage inbound email delivery delays](https://help.parseur.com/en/articles/6645996-manage-inbound-email-delivery-delays.md): Use our redundant dual email addressing system to improve inbound email reliability when real time delivery is required
- [Split Bundled Multi-Page Documents into Several Documents](https://help.parseur.com/en/articles/8116012-split-bundled-multi-page-documents-into-several-documents.md): How to Use the “Split Document” Feature to Break Down Multi-Page Documents into Separate Files
- [9 Reasons Why Your Emails Are Not Showing Up in Your Mailbox](https://help.parseur.com/en/articles/10086774-9-reasons-why-your-emails-are-not-showing-up-in-your-mailbox.md): Common reasons an email sent to a mailbox might not appear in the document list, ranked by likelihood
- [Automate emails forwards from Gmail \(new emails only\)](https://help.parseur.com/en/articles/3551753-automate-emails-forwards-from-gmail-new-emails-only.md): How to setup auto-forward rules to send emails from Gmail to Parseur
- [Automate emails forwards from Gmail \(email backlog\)](https://help.parseur.com/en/articles/3551769-automate-emails-forwards-from-gmail-email-backlog.md): How to setup mass-forward a backlog of existing emails from Gmail to Parseur
- [Automate email forwards from Outlook \(desktop, exchange and outloook.com\)](https://help.parseur.com/en/articles/3551834-automate-email-forwards-from-outlook-desktop-exchange-and-outloook-com.md): How to setup auto-forward rules to send emails from Outlook family products to Parseur
- [Automate email forwards from Yahoo](https://help.parseur.com/en/articles/3551799-automate-email-forwards-from-yahoo.md): How to setup auto-forward rules to send emails from Yahoo to Parseur
- [Automate emails forwards from Apple iCloud \(iCloud.com, me.com, mac.com\)](https://help.parseur.com/en/articles/3551914-automate-emails-forwards-from-apple-icloud-icloud-com-me-com-mac-com.md): How to setup auto-forward rules to send emails from iCloud to Parseur
- [Stop automatic email forwards](https://help.parseur.com/en/articles/3565554-stop-automatic-email-forwards.md): How to disable automatic email forward to Parseur
- [Fix "Your message wasn't delivered because the recipient's email provider rejected it" error message in Outlook](https://help.parseur.com/en/articles/8154014-fix-your-message-wasn-t-delivered-because-the-recipient-s-email-provider-rejected-it-error-message-in-outlook.md): How to get rid of the "Access denied, Your organization does not allow external forwarding" error.

## Extracting data

- [AI vs template parsing: pros and cons](https://help.parseur.com/en/articles/8570329-ai-vs-template-parsing-pros-and-cons.md): Understand the benefits and drawbacks of Parseur’s three parsing engines
- [Manage your mailbox fields](https://help.parseur.com/en/articles/10005691-manage-your-mailbox-fields.md): What are fields and how to manage them effectively?
- [Extract metadata from emails and documents with Metadata fields](https://help.parseur.com/en/articles/3559848-extract-metadata-from-emails-and-documents-with-metadata-fields.md): How to use Metadata Fields to automatically add document metadata to your parsed result
- [Mailbox options and settings](https://help.parseur.com/en/articles/8547649-mailbox-options-and-settings.md): All mailbox settings and what they do
- [Fixing Documents with "Process Failed" Status](https://help.parseur.com/en/articles/4237511-fixing-documents-with-process-failed-status.md): What should you do when Parseur cannot process your document?
- [How to Restrict Field Outputs to a List of Allowed Choices](https://help.parseur.com/en/articles/13401473-how-to-restrict-field-outputs-to-a-list-of-allowed-choices.md): Limit a Field to Allowed Values
- [Use Labels to dynamically position fields \(Dynamic OCR\)](https://help.parseur.com/en/articles/6295204-use-labels-to-dynamically-position-fields-dynamic-ocr.md): How to use the Labels to capture data from fields that can move horizontally or vertically in a document
- [Extract PDF tables with OCR](https://help.parseur.com/en/articles/6295164-extract-pdf-tables-with-ocr.md): How to setup your OCR template to extract data from PDFs tables
- [Only Process or Ignore Certain Pages](https://help.parseur.com/en/articles/9004926-only-process-or-ignore-certain-pages.md): How to use the page processing options to restrict processing to only certain pages or exclude some pages from the processing
- [When to use the Force OCR option](https://help.parseur.com/en/articles/8662418-when-to-use-the-force-ocr-option.md): How the Force OCR option can help when the text extracted from your PDFs is incorrect
- [Extract tables and repetitive structures from emails](https://help.parseur.com/en/articles/3559964-extract-tables-and-repetitive-structures-from-emails.md): How to extract variable length tables and repetitive blocks in Parseur
- [Use the source view to extract links and hidden attributes](https://help.parseur.com/en/articles/4248050-use-the-source-view-to-extract-links-and-hidden-attributes.md): How to use the Source view in the Template Editor to capture hidden attributes like links
- [Extract text from plain-text documents](https://help.parseur.com/en/articles/4255691-extract-text-from-plain-text-documents.md): Tips and best practices to parse plain-text documents
- [Understand How the Text Parsing Engine Works](https://help.parseur.com/en/articles/13561673-understand-how-the-text-parsing-engine-works.md): Understanding how Parseur works in order to get the most out of your templates
- [Working with predefined mailboxes](https://help.parseur.com/en/articles/4262073-working-with-predefined-mailboxes.md): How to use Parseur ready-made mailboxes to quick start extracting data from documents form a specific domain or industry
- [Full Text Content predefined mailbox](https://help.parseur.com/en/articles/8662219-full-text-content-predefined-mailbox.md): Use the Full Text mailbox to extract document content and metadata
- [Food Orders predefined mailbox](https://help.parseur.com/en/articles/4273124-food-orders-predefined-mailbox.md): Supported platforms and extracted fields of the "food orders" predefined mailbox
- [Real Estate predefined mailbox](https://help.parseur.com/en/articles/4297962-real-estate-predefined-mailbox.md): Supported platforms and extracted fields of the real estate predefined mailbox
- [Property bookings predefined mailbox](https://help.parseur.com/en/articles/7983496-property-bookings-predefined-mailbox.md)
- [Master and Apprentice Mailboxes](https://help.parseur.com/en/articles/12562592-master-and-apprentice-mailboxes.md): Let Parseur automatically populate your newly-created mailboxes with fields from a Master mailbox
- [Add Custom Values to Extracted Data With Static Fields](https://help.parseur.com/en/articles/3621272-add-custom-values-to-extracted-data-with-static-fields.md): How to use static fields to add custom data not found in the original document
- [Download and parse a webpage from a link in a document](https://help.parseur.com/en/articles/3560252-download-and-parse-a-webpage-from-a-link-in-a-document.md): How to automatically download a webpage and parse its content
- [Advanced template actions: Skip document, Delete document, Rename, Disable, Copy](https://help.parseur.com/en/articles/8529218-advanced-template-actions-skip-document-delete-document-rename-disable-copy.md): Understand advanced template actions: what they do and how to use them.
- [Understand how Parseur picks a template](https://help.parseur.com/en/articles/4251574-understand-how-parseur-picks-a-template.md): How to work with multiple templates and ensure Parseur always picks the right one
- [Working with email attachments](https://help.parseur.com/en/articles/3573912-working-with-email-attachments.md): How to extract text from documents attached to emails
- [Working with field constraints](https://help.parseur.com/en/articles/4553163-working-with-field-constraints.md): Add field constraints to be more restrictive on the content of a field
- [Review Your Parsed Data With the Explore Data Tab](https://help.parseur.com/en/articles/15362182-review-your-parsed-data-with-the-explore-data-tab.md): The Explore Data feature gives you a powerful way to browse, search, filter, and analyze the data extracted by Parseur — all from a spreadsheet-like interface.

## Formatting and post processing data

- [Customize Parsed Data Structure](https://help.parseur.com/en/articles/8154300-customize-parsed-data-structure.md): How to change the generated output until it reflects what you need
- [Use field formats to normalize data](https://help.parseur.com/en/articles/3559928-use-field-formats-to-normalize-data.md): How to use Field formats to get consistent and normalized parsed data
- [Advanced data post processing with Python](https://help.parseur.com/en/articles/4607744-advanced-data-post-processing-with-python.md): How to add custom fields, business logic and change the structure of your parsed data writing Python code

## Exporting data

- [Automate Exporting Parsed Data from Parseur](https://help.parseur.com/en/articles/10045397-automate-exporting-parsed-data-from-parseur.md): What channels and strategies are available to export parsed data to your applications.
- [Manually download extracted data](https://help.parseur.com/en/articles/8675887-manually-download-extracted-data.md): Download extract data from your documents as Excel, CSV or JSON
- [Export data to Google Sheets](https://help.parseur.com/en/articles/3560183-export-data-to-google-sheets.md): How to automatically send your parsed data to Google Sheets
- [Send extracted data to any application via Zapier](https://help.parseur.com/en/articles/3566253-send-extracted-data-to-any-application-via-zapier.md): How to send extracted data to your favorite application in just a few clicks with Zapier
- [Send extracted data to any application via Make](https://help.parseur.com/en/articles/7958753-send-extracted-data-to-any-application-via-make.md): How to send extracted data to your favorite app in just a few clicks with Make
- [Send extracted data to Microsoft Power Automate \(Flow\)](https://help.parseur.com/en/articles/3573770-send-extracted-data-to-microsoft-power-automate-flow.md): How to create flows to send parsed data to Microsoft applications in real time with Power Automate
- [Send parsed data using Webhooks](https://help.parseur.com/en/articles/3566155-send-parsed-data-using-webhooks.md): How to use webhooks to send parsed data to your servers and services in real time.
- [Understand and fix export failed webhook events](https://help.parseur.com/en/articles/7227016-understand-and-fix-export-failed-webhook-events.md): How to troubleshoot documents with "export failed" status.
- [Send extracted data to any application via n8n](https://help.parseur.com/en/articles/11713380-send-extracted-data-to-any-application-via-n8n.md): How to send extracted data to your favorite app in just a few clicks with n8n
- [Automate Sending Documents to Parseur via n8n](https://help.parseur.com/en/articles/12429636-automate-sending-documents-to-parseur-via-n8n.md)

## Controlling and managing data

- [Managing your documents](https://help.parseur.com/en/articles/10010226-managing-your-documents.md): Understand the Documents section of your mailbox
- [Control document retention policy](https://help.parseur.com/en/articles/4237084-control-document-retention-policy.md): Choose how long should Parseur keep your documents for
- [Get notifications for failed document processing](https://help.parseur.com/en/articles/4237716-get-notifications-for-failed-document-processing.md): How to setup notifications for documents that failed to parse \(status = "New Template Needed"\)
- [Use Parseur document parsing API](https://help.parseur.com/en/articles/3566128-use-parseur-document-parsing-api.md): How to use Parseur API to manage your documents and parsing workflow
- [Security and Privacy at Parseur](https://help.parseur.com/en/articles/4578268-security-and-privacy-at-parseur.md): Learn how Parseur keeps your data safe and secure at all times
- [Answers to Security Questionnaires](https://help.parseur.com/en/articles/8508953-answers-to-security-questionnaires.md)
- [How Can I Reorder Fields in the App?](https://help.parseur.com/en/articles/12543408-how-can-i-reorder-fields-in-the-app.md): Learn how to reorganize your parsed output in this guide
- [How To Manually Edit Parsed Data in Parseur](https://help.parseur.com/en/articles/15231606-how-to-manually-edit-parsed-data-in-parseur.md): Learn how to manually edit parsed results in the app
- [Using Parseur with AI via MCP](https://help.parseur.com/en/articles/15902738-using-parseur-with-ai-via-mcp.md): Make changes and manage your mailboxes without having to log into the app

## Account, billing and subscriptions

- [General Parseur FAQ](https://help.parseur.com/en/articles/8172767-general-parseur-faq.md): Answers to your Frequently Asked Questions about Parseur
- [Credits, Subscriptions, and Pricing FAQ](https://help.parseur.com/en/articles/4237000-credits-subscriptions-and-pricing-faq.md): What is a credit, how does subscriptions work and how much will it cost
- [Secure your account with two-factor authentication](https://help.parseur.com/en/articles/8830020-secure-your-account-with-two-factor-authentication.md): How to set up and use 2FA and OTP authentication
- [Invite and manage users](https://help.parseur.com/en/articles/9013117-invite-and-manage-users.md): How to use the multi-user feature to collaborate on your mailboxes
- [Enterprise plans](https://help.parseur.com/en/articles/10279063-enterprise-plans.md): Describe what entreprise plans are, who may need one, why they exist and how much they cost
- [Google Single Sign-On \(SSO\) FAQ](https://help.parseur.com/en/articles/11682984-google-single-sign-on-sso-faq.md)
- [Current Pricing](https://help.parseur.com/en/articles/12589699-current-pricing.md): Quotes valid for 2026

## Customization

- [Use Dark theme in your browser](https://help.parseur.com/en/articles/9373600-use-dark-theme-in-your-browser.md): In some web browsers, you can change the color scheme using an extension.
- [Viewing the Parseur app in another language](https://help.parseur.com/en/articles/11066585-viewing-the-parseur-app-in-another-language.md)

## Forms

- [Form W-8BEN-E](https://help.parseur.com/en/articles/12046393-form-w-8ben-e.md): For US-based customers of Parseur who require the W-8BEN-E form