Where can I find Parseur pricing?
Check our pricing page on https://parseur.com/pricing
We also offer discounted prices for high volume usage. Go to your subscription page to check them out.
What is a document?
A document is an email or an attachment to an email (PDF, Excel, etc.).
For example, if you send an email with a PDF attached, Parseur will treat them as 2 separate documents.
What is a credit? How does it work?
Parseur monthly subscriptions are based on a credit quota.
A credit is the unit used to calculate your monthly Parseur usage.
1 credit is used when
- extracting text from a document for the first time
- extracting and geolocating physical addresses using the Address field format.
If you don't need to geolocate addresses, you can consider 1 credit = 1 document parsed.
How do you count my credit usage?
Only documents you extract text from are counted towards your monthly credit usage. Documents that were not processed (or were skipped) are NOT counted towards your monthly credit.
What happens if I run over my usage?
When you reach 90% of your quota, Parseur will inform you by email, inviting you to upgrade to a larger plan or pause your the parsing.
When you reach 100% of your quota, Parseur will still accept new documents and set their status to "Quota exceeded". You can either upgrade your plan or wait for your credit to be renewed.
Once your quota is renewed you car process documents in "Quota exceeded" by using the "Process unprocessed" button in your mailbox.
Can I carry unused credits to the next month?
No, unused credits are not carried over. Your quota is valid during a month and any unused credit at the end of your billing period will expire.
What methods of payment do you accept?
We accept all major credit and debit cards including Visa, American Express and MasterCard. For Enterprise plans, we also accept PO, SEPA debits and bank wires (additional fees may apply).
Can I change my subscription?
Yes, you can upgrade or downgrade your subscription at any time in the app. When changing for a higher tier, plan change will be immediate. When changing for a lower tier, plan change will happen at the next billing cycle.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time in the app by switching back to the free plan. Once cancelled, your subscription will automatically be terminated at the end of the current billing cycle and no more payments will be due.
Can I get an invoice?
Yes, you will receive an invoice by email upon successful payment. Click on the "Download as PDF" link in the email.
You will also find a copy of that invoice in your profile, under Invoices & Usage.
Can I set a different billing email address for invoices?
Yes, you can set your billing email address on the billing details page in your account.
How safe is my credit card number?
Do you have a smaller plan than the Starter plan at 1000 credits a month?
No, the starter plan is the our smaller plan available. We believe that even if you don't use the full credit quota, the time saved and productivity boost yielded by using Parseur is worth the cost of the Starter plan.
I have specific needs in terms of volume, support or integration.
We'd love to hear from you! Complete this form to request for a quote that fits your requirements. We will get back to you shortly after with a proposal or some more questions, if needed.
I am a reseller and one of our customer would like to purchase a Parseur license through us. Is it possible?
Yes we allow reselling deals with payment via PO and price hidden from the end user as part of our Enterprise plans. We would love to be listed on your approved software list! Complete this form to get in touch.
What are your legal terms?
I have another question.
Ask away! You can reach out to us by using the chat box in the bottom right corner of the screen. Alternatively, use our contact form.