What is a Document?
A document in Parseur can be:
An email.
An attachment to an email.
A file directly uploaded to the app (e.g., PDF, Excel, etc.).
For example, if you send an email with a PDF attached, Parseur treats them as two separate documents.
Where Can I Find Parseur Pricing?
You can find our pricing details on the Parseur Plan Page. We also offer discounted prices for yearly and high-volume usage on that page.
How Do I Upgrade My Subscription to a Paid Plan?
To upgrade your subscription:
Go to Account Settings.
Click on Change Plan (direct link)
Select your monthly or yearly plan
Enter your billing and payment details
What’s the Difference Between Monthly and Yearly Plans?
Monthly Plans: Billed every month. Unused credits do not carry over. Ideal if you’re unsure you’ll need Parseur year-round.
Yearly Plans: Billed annually with extended credit validity for a full year and additional discounts. Best if you plan to use Parseur for an extended period.
What is a Credit? How Does It Work?
Parseur subscriptions are based on a credit system.
1 Credit = 1 Page
Emails and spreadsheets count as single page and hence cost 1 credit, irrespective of their length.
For example:
Processing an email costs 1 credit.
Processing a 100-line CSV costs 1 credit.
Processing a one-page PDF costs 1 credit.
Processing a three-page PDF costs 3 credits.
This means you can process 20 emails or pages per month on the free plan.
How is My Credit Usage Calculated?
Credit usage is counted for the first-time processing of a document using AI, templates, or automatic parsing methods (like CSV-parsing). Reprocessing a document is free.
The following actions do not count towards your credit usage:
Documents not processed.
Documents skipped by templates or during post-processing.
Documents deleted by a template (note: “process-then-delete” templates still incur charges).
Reprocessing already-processed documents using the same or different parsing methods.
Where Can I Check My Credit Usage?
Current Usage: Bottom left of your screen under your name.
Per Document: In the header section of each document’s page.
Historical Usage: Check the “Invoices and Usage” section in your account: View Usage.
What Happens If I Exceed My Usage Limit?
At 90% usage, you’ll receive an email prompting you to upgrade or pause parsing.
At 100% usage, new documents will be marked as “Quota exceeded.” You can upgrade or wait for your next credit renewal. If “Early Renewal” is enabled, your subscription will renew automatically when nearing your limit.
Once your quota is renewed, you can process documents in "Quota exceeded" by using the "Process unprocessed" button on the document list page of your mailbox.
Can I Automatically Renew My Subscription Early?
Yes, enable Early Renewal on your Billing page to automatically renew your subscription when you approach your limit. This ensures uninterrupted service.
Can I Carry Unused Credits to the Next Month?
Monthly Plans: Unused credits do not carry over.
Yearly Plans: Credits remain valid for the full year.
I Have a One-Off Project. Can I Purchase Credits Without a Subscription?
Yes! Purchase the credits you need, then immediately downgrade to the Free Plan. You’ll have one month to use your credits without further charges. If you think your project will last more than a month, consider a yearly subscription.
What Payment Methods Do You Accept?
Credit/Debit Cards: Visa, American Express, MasterCard, and most other networks.
Enterprise Plans: PO, SEPA debits, and bank wires in major currencies.
Can I Change My Subscription?
Yes, upgrade or downgrade anytime through the app: Change Subscription.
Upgrading: Immediate plan change, full charge, and new credit allocation.
Downgrading: Changes take effect in the next billing cycle.
Can I Cancel My Subscription?
Cancel anytime by switching back to the free plan: Cancel Subscription. Your subscription will end at the current billing cycle’s end, with no further payments due.
Can I Delete My Account?
Yes, you can delete your account on the Account Page in the Danger Zone section, at the bottom. Ensure you’ve canceled any paid subscriptions and stopped auto-forward rules. Once deleted, your data is permanently removed and won't be recoverable.
Can I Get an Invoice?
Invoices are emailed upon payment and are also available in your account under Invoices & Usage.
Can I Set a Different Billing Email Address?
Yes, set your billing email on the Billing Details page in your account.
I Have Specific Needs in Terms of Volume, Billing, or Legal.
We offer customized solutions for high-volume parsing. Complete our quote form, and we’ll provide a proposal tailored to your needs.
I Am a Reseller. Can I Purchase a Parseur License for My Customer?
Yes, we support reselling under our Enterprise plans. Complete our quote form to discuss further.
Where Are Your Legal Terms?
By signing up, you agree to our terms and conditions, data processing agreement, and privacy policy.
I Have Another Question.
Feel free to reach out via the chat box on our website or use our Contact Form.